Returns and Exchange
You can return/exchange your orders in MyEstopExchange itemReturn item
What is Estop's Return and Exchange Policy? How does it work?
Estop's returns and exchange policy gives you an option to return or exchange items purchased
on Estop for any reason within the specified return/exchange period (check product details page
for the same). We only ask that you don't use the product and preserve its original condition,
tags, and packaging. You are welcome to try on a product but please take adequate measure to
preserve its condition. There are two ways to return the product to us:
Pick up: In most locations, we offer a free pick up service. You will see a pickup option when
you submit a return request.
Self-Ship: If we don't offer a pick up at your location. In such cases, we will credit the
shipping costs in the form of Estop credits provided the product meets the return policy and
you have shared scan copy of the courier receipt with us.
During Pick Up, our delivery agent may do a quality check on the return. For a successful pick
up, we will initiate a doorstep refund for the return amount into the refund mode selected at
the time of initiating the return request. This doorstep refund may not be applicable for some
pin codes in which case refund will be initiated after the product has been received at our
warehouse and has passed a quality check. If the picked up product does not pass the quality
check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch
of size or receipt of a defective item, you will be provided with a replacement of the item,
free of cost. However all exchanges are subject to stock availability and subject to your
address being serviceable for an exchange. If you choose to exchange an item, our delivery
representative will deliver the new item to you and simultaneously pick up the original item
from you. Please note that we are only able to offer size exchanges. If you wish to exchange
your item for an alternative product, we suggest that you return it to obtain refund and
purchase the new item separately.
The following EXCEPTIONS and RULES apply to this Policy:
Swarovski, Precious Jewelry, Cosmetics, Rayban Sunglasses, Socks, Deodorants, Perfumes, Briefs,
Shapewear Bottoms, any Lingerie Set that includes a Brief, Swimwear, Mittens, Wrist-Bands cannot
be exchanged or returned.
Some products like fine jewellery, watches and selected products which are susceptible to damage
can only be returned/exchanged for a limited number of days. Certain products like sherwanis can
only be exchanged not returned. Please read the Product Detail Page to see the number of days
upto which a product can be returned/exchanged, post-delivery.
Due to the intimate nature, we handle returns for certain Innerwear, Sleepwear and Lingerie
items differently. Only self-ship return is allowed for such items, hence pickup facility will
not be available.Also, these items cannot be exchanged.
All items to be returned or exchanged must be unused and in their original condition with all
original tags and packaging intact (for e.g. shoes must be packed in the original shoe box).
Under Exchange Policy, only size exchanges are allowed. Items can be exchanged for a similar
size or a different size. Exchanges are allowed only if your address is serviceable for an
exchange by our Logistics team.
In case you have purchased an item which has a free gift/offer associated with it and you wish
to return the main item, then you will have to return the free product as well
Estop will not be liable for the products returned by mistake. In circumstances where an extra
or a different product is returned by mistake, Estop would not be accountable for misplacement
or replacement of the product and is not responsible for its delivery back to the User
If you self-ship your returns, kindly pack the items securely to prevent any loss or damage
during transit. For all self-shipped returns, we recommend you use a reliable courier service.
If you self-ship your returns, your shipping costs would be reimbursed subject to your return
having met our Returns and Exchange Policy and the image of the courier receipt is shared by you
and validated by us. For self ship returns the refund for returned products will only be
initiated if they pass through a quality check conducted at the warehouse. If the quality check
fails the product will be reshipped back to you.
To return a product to Estop, please follow these steps:
You can return products purchased from Estop within the specified return/exchange period(check
product details page for the same), except for our non-returnable products and high-value
products which can only be returned for limited number of days.
Create a 'Return Request' under “My Orders” section of App/Website/M-site. Follow the screens
that come up after tapping on the 'Return’ button. Please make a note of the Return ID that we
generate at the end of the process. Keep the item ready for pick up or ship it to us basis on
the return mode
We offer pick-up facility in selected locations basis our courier serviceability.
If reverse pick-up option is not available at your location you can self-ship the product to us
Pick-up: If you select to schedule a pick-up, please place the product in a packet and the
product must be unused, unwashed and all the tags are intact.Keep the packet ready and open to
expedite the return pickup. Our staff may initially examine the product at the time of pickup
and a further quality check of the product will be conducted at our Returns Desk.
Self-ship: In case your area pincode is not eligible for “Pick-up” mode then, please self-ship
the product to our Returns desk.Please pack the product and ensure product is unused, unwashed
and all the tags are intact.Also, please mention Order No and Return id on a piece of paper and
place it in the packet. Kindly address the package to the address of the Returns desk closest to
you. We have listed out the addresses of the Returns desk in another section on this page.
We will send you a confirmation email as soon as we receive the shipment at our warehouse. At
any time, you can track the status of your return request on App/Website/Msite.
NOTE: NO PRODUCTS SHALL BE ACCEPTED IF THE WARRANTY CARD IS MISSING WHILE RETURN OR EXCHANGE OF
How do I place an exchange request on Estop?
If you would like to exchange products purchased from Estop, please follow below mentioned
You can create exchange for products purchased from Estop within the specified return/exchange
period (check product details page for the same) under “My Orders” section of
App/Website/M-site. If your address is serviceable for exchange you will be able to proceed and
generate an exchange id. Please note down your exchange id for future reference
Place the product in a packet but do not seal it. Please ensure product is unused, unwashed with
all the tags intact.
Hand over the original product to our delivery staff and receive the exchange item from him.
Please ensure that you have the original item available with you at the same address which has
been selected for delivery of the exchange item.
At any time, you can track the status of your exchange requests under “My Orders” of
What is No Questions Asked Returns?
Once you create a return via App / Desktop as per the returns policy, Estop will ensure a
quick, easy and seamless returns experience for you. Our delivery agents may perform a simple
quality check at your doorstep and upon acceptance of the return, your refund will be initiated
Why has my return been put on hold despite No Questions Asked Returns Policy?
At the time of creating a return, customers are requested to confirm (via a check box click)
that the product being returned is unused with original tags intact. At the time of pickup, if
the above conditions are not found to be met, your return may be put on hold pending further
clarification with our Contact Center.
What is Instant Refunds?
Upon successful pickup of the return product at your doorstep, Estop will instantly initiate
the refund to your source account or chosen method of refund. Instant Refunds is not available
in a few select pin codes and for all self ship returns.
Why have I not received my Refund despite Instant Refunds policy?
For refunds taken into Bank Account (via IMPS), your refund will reflect in your account within
1 to 3 business days once it has been initiated at the doorstep. For refunds taken into phonepe,
your refund will reflect within 1 day. For refunds to source account (that is Credit Card, Debit
Card and Netbanking), your refund may take 7-10 days to reflect in your account depending upon
your bank partner.
How long would it take me to receive the refund of the returned product?
After the refund has been initiated by Estop as per the Returns Policy, the refund amount is
expected to reflect in the customer account as per the following timelines:
NEFT - 1 to 3 business days post refund initiation
Estop Credit - Instant
Online Refund – 7 to 10 days post refund initiation, depending on your bank partner
PhonePe wallet – 1 day post refund initiation.
Please note, Estop initiates the refund upon successful return pick up, or after the returned
item has reached us and quality check is successful. Therefore, the refund initiation time may
vary by time taken by the courier partner to deliver the return to a Estop warehouse. In case
of any refund discrepancies, Estop may at its sole discretion, request you to share with us a
screenshot of your bank statement.
How do I return multiple products from a single order?
If you are returning multiple products from a single order then, you will receive a separate
Return ID via e-mail for each item. If you are self-shipping the products, you can ship all the
products in a single shipment. Please mention the Return IDs for all the products on a single
sheet of paper and place it inside the packet.If mode of return is Pickup, our courier person
will pickup the products from the pickup address.
Does Estop pick up the product I want to return from my location?
Currently, we pick up products only from selected PIN Codes. If your area pincode is
serviceable, you will be able to select the pickup option when you create a Return Request on
We will pick up the return within 4 - 7 days from the request placement date.
Please keep the return shipment ready.
How can I Self-Ship the product to Estop?
If your area pin code is not serviceable for pickup, you will need to self-ship the return item
via any reliable courier partner. Please ensure to place a sheet of paper with the details of
Order ID and Return ID for each item included in the package. For all self-shipped returns, you
will be duly reimbursed the shipping costs. Therefore, please ensure that scan copy of courier
bill/receipt is shared via Contact us option available on App/Website/M-site. The courier
bill/receipt should satisfy the following conditions for successful processing:
It should capture the weight of the return package.
Residential/office address, destination address, shipment date, amount and other details should
The information on the receipt should NOT be edited/over-written.
The courier charge (amount mentioned on the receipt) should not overshoot the
Sender-Destination-Service combination and shall be cross checked with the courier company.
This is subject to your returns being inspected and successfully processed upon receipt at our
Where should I self-ship the Returns?
You can send the return to any one of the following returns processing facilities depending on
your location. Kindly do not send it to on any other address as the package would not be
acceptable then. Please address the return shipments to the seller you purchased the products
from, details of which can be found on your order invoice.
InstaKart Services Pvt. Ltd, A/C Seller Name: Survey Numbers 231, 232 and 233, Soukya Road,
Samethanahalli Village, Anugondanahalli Hobli, Hoskote Taluk, Bangalore - 560067,
(Professional courier are not accepted at Bangalore return desk)
Estop Jabong Pvt. Ltd, Plot No. 82-A, Sec-18, Near Iffco Chowk, Gurgaon - 122015
InstaKart Services Pvt. Ltd, Avon Eng Compound Makwana Road Marol Naka, near Indiana building,
behind Marol metro station , Andheri East Mumbai 400059
InstaKart Services Pvt. Ltd, 237 N S C Bose Road, , Kolkata - 700047,
(DTDC courier are not accepted at Kolkata return desk)
Why has my return request been declined?
This may have happened, if the item you returned is used, damaged or original tags are missing.
For more details, please call our customer care.
Why did the pick up of my product fail?
We make three attempts to pick up the item, if the item is not picked up in the third attempt,
Pickup request will be marked as failed. You can initiate a new return request, if item meets
the return criteria and is within the specified return/exchange period (check product details
page for the same). For more details, please call our customer care.
Why is my returned product re-shipped?
This may have happened, if the item you have returned is used, damaged or original tags or MRP
tags are missing. For more details, please call our customer care.