You can cancel an order until it has not been packed in our Warehouse on App/Website/M-site.
This includes items purchased on sale also. Any amount paid will be credited into the same
payment mode using which the payment was made
Can I modify the shipping address of my order after it has been placed?
Yes, You can modify the shipping address of your order before we have processed (packed) it, by
updating it under 'change address' option which is available under ‘My order’ section of
How do I cancel my Order?
Tap on “My Orders” section under the main menu of your App/Website/M-site and then select the
item or order you want to cancel
I just cancelled my order. When will I receive my refund?
If you had selected Cash on Delivery, there is no amount to be refunded because you haven't paid
for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will
receive refund into the source account within 7-10 days from the time of order cancellation.If
payment was made by redeeming PhonePe wallet balance then, refund will be initiated into Phonepe
wallet within a day of your order cancellation, which can be later transferred into your bank
account, by contacting PhonePe customer support team.